Overview
Refund Policy
L.F.I. Coaching & Development provides professional coaching, consulting, personal-branding, executive-presence, image-strategy, workshops, assessments, and related services. Because these services involve reserved appointment time, professional preparation, customized strategies, and intellectual property, traditional product-return policies do not apply.
Payments are generally nonrefundable once a service has been scheduled, preparation has begun, digital materials have been provided, or any portion of the service has been delivered. Refunds will not ordinarily be issued for client-initiated reasons, including a change of mind, scheduling conflicts, failure to attend, dissatisfaction based solely on personal preference, failure to complete recommended activities, or the client’s decision not to continue.
A full or prorated refund may be provided when L.F.I. Coaching & Development or Wil Gravely-Strayhorn is unable to deliver the purchased service due to circumstances such as:
- Cancellation by the coach or strategist when a reasonable alternative date cannot be provided;
- A significant failure to deliver the service as described;
- The purchased service becoming unavailable before delivery;
- A duplicate, incorrect, or unauthorized charge confirmed through the payment processor; or
- An unavoidable event beyond reasonable control, including an act of God, natural disaster, severe illness or emergency, government restriction, extended technology outage, or similar event that prevents the service from being delivered or reasonably rescheduled.
When part of a coaching or consulting package has already been delivered, any approved refund may be prorated to reflect completed sessions, preparation, assessments, materials, or other services already provided.
Special exceptions may be considered on a case-by-case basis at the sole discretion of Wil Gravely-Strayhorn. Granting an exception in one situation does not require L.F.I. Coaching & Development to provide the same exception in another. Approved refunds will be returned to the original payment method whenever possible and remain subject to the processing timelines of the applicable financial institution or payment provider.
By purchasing or scheduling a service, the client acknowledges and agrees to this Refund Policy.
Need help?
Contact us at WilStrayhorn@LFICoaching.com for questions related to refunds and returns.